Ordering

Product Ordering

How to place an order on our website?

To place your order, simply select the items you want, choose the model of your choice, color and size, then add them to the cart.

You can access and edit your shopping cart at any time. The validity of your shopping cart is 14 days. When you have finished shopping, go back to your shopping cart and click „Proceed to Checkout".

On the checkout page, please fill in the required fields and choose between PayPal and Credit Card as your preferred payment method. Then click either „Proceed to PayPal" or "Pay and place order".

Once your order is completed, you will receive a confirmation email. However, if you do not receive the confirmation email, please check your inbox and spam folder.

I have not received an order confirmation!

If you placed an order with us but did not receive an order confirmation email, please check your inbox and spam folder. However, it is also possible that your email address was entered incorrectly.

Contact us to find out if we received an order on your behalf. We will be happy to change the email address for you and send you the order confirmation.

Can I edit/cancel my order after I placed it?

Unfortunately, you can't. Once your order is placed and imported into our system, we have no way to edit it or make changes for you.

We are very quick with fulfilling and processing your order and therefore cannot cancel it before it is shipped. However, you are always welcome to return your order to us if you do not wish to keep it.

How can I see the status of my order?

If you were logged in to your account when you placed your order, you can go to My Account at any time to check the status of your orders. There you will find the history of your orders and the current status of each order.

Where can I find the invoice for my order?

After the completion of your transaction, you will automatically receive an invoice by email. For international orders, a copy of the invoice for customs is also included in the package.

If you were logged into your account when you placed your order, you can also view and download the invoice under your orders.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation. In this you will find a link to the delivery company's website where you can track your order. Note that our delivery times are based on business days, so do not include weekends.

Keep in mind that it can take up to 24-48 hours after receiving the shipping confirmation for the tracking to be updated.

  • Inspiring Artwork

    ROBERTEBERHARD artworks are inspiring. We believe in creativity and deliver products with a great design that creates an everyday environment for your personal style.

  • Made To Order

    ROBERTEBERHARD products are custom made and individually printed at the time of order - just for you! Please allow 2-5 business days for the manufacture time of your item.

  • Worldwide Shipping

    ROBERTEBERHARD works with selected manufacturing partners in the USA, Europe, Japan and Australia. Please note the following shipping times for worldwide delivery.