Product Returns / Claims
How can I return my order?
If you receive an item that you are not completely satisfied with, let us know! We accept unused products purchased from roberteberhard.com for a refund within 30 days of purchase.
Write to us at firstname.lastname@example.org with your order number and all other details and tell us what you are unhappy with. You will then receive an email with instructions and address information. You are responsible for postage and shipping costs and your return package must be well protected.
The product must be sent via a postal system that allows tracking. Once we receive and approve your returned items, your refund will be returned to the original form of payment.
Please note all items marked as final sale are not eligible for a refund or exchange.
How do I Exhange a product?
Unfortunately, we currently do not offer exchanges at the moment, so you will need to return your items and place a new order.
What should I do if a product is damaged or incorrect?
We are very sorry if the product you ordered arrived damaged or incorrect. So that we can quickly fix this for you, please email us at email@example.com within a week with photos of the damaged product, your order number and any other details you have about your order.
After that, we will be happy to send you a replacement free of charge.
Do I need to return the damaged product I received?
You do not need to return a damaged or incorrect product to us. Read more about how you do a claim under the question “What should I do if a product is damaged or incorrect?”.
Do I have to pay for the return?
Unfortunately, yes. Unless your order was damaged during processing or was incorrect, you are responsible for postage and shipping costs and your return package must be well protected.
When will I receive my refund?
You can expect to receive a refund to your original form of payment within 5-10 days of delivery. Once you have received your refund notification, please allow an additional 3-5 days for your bank provider to post the amount to your account.
Please note that we must have received the return of your order or a shipping receipt before we can issue a refund.
ROBERTEBERHARD artworks are inspiring. We believe in creativity and deliver products with a great design that creates an everyday environment for your personal style.
Made To Order
ROBERTEBERHARD products are custom made and individually printed at the time of order - just for you! Please allow 2-5 business days for the manufacture time of your item.
ROBERTEBERHARD works with selected manufacturing partners in the USA, Europe, Japan and Australia. Please note the following shipping times for worldwide delivery.